We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
Minutes of PPG Meeting
21st October 2019
Eleven members were present. We received an apology from the Practice BusinessManager. No one from the Practice was at the meeting.
As previously agreed, our draft constitution has now been amended to require under-18s tohave parental consent to join the PPG. The draft constitution is in a trial period so that wecan iron out any problems before it is put to a general meeting for agreement in 2020.
We noted that some amendments to the Practice’s website have been made in line withsuggestions put forward by the PPG. Progress will be kept under review.
Work is in hand on a new PPG application process which will reduce the amount of personalinformation requested from potential members. The next step is to discuss our ideas withthe Practice.
We agreed that some on-going administrative tasks that require input from the Practiceshould be dealt with outside of the monthly meetings.
In the absence of a representative from the Practice we had a general discussion about thenew triage system at Hastings Old Town Surgery. Opinions about the new system aremixed. It is unclear whether all patients know the new system is in operation. There isuncertainty about how the system works particularly in relation to appointments with thenursing and healthcare staff. We will return to this at the next meeting.
No updates were available on the relocations of Hastings Old Town Surgery and GuestlingSurgery or any other Practice matters.
We want to make better use of the PPG Facebook page set up by the Practice earlier in theyear.
Two of our members will attend the next meeting of the Hastings & Rother ClinicalCommissioning Group’s Patient Participation Forum in Bexhill on 5th November.Our next PPG face-to-face group meeting will be on 18th November 2019 at Hastings OldTown Surgery starting at 5pm.
16th September 2019
This is a summary of what happened at our PPG Face-to- Face Group meeting on 16thSeptember 2019Six members and the Practice Business Manager were present. There were two apologiesfor absence.We received an update from the Business Manager about:• the impact of the triage system on telephone calls at Hastings Old Town Surgery;
• the timing of the relocation of the Old Town Surgery from the High Street to Rock-a-Nore;
• Rother District Council’s planning approval for use of The Smuggler public house as asurgery to replace the surgery at Chapel Lane, Guestling;• future changes to the Practice’s management structure in response to the CQCinspection report; and• the issues raised at the HOTRA meeting on 12th September.We discussed:• What information we should seek from prospective PPG members to help us decidehow well our PPG reflects the Practice’s patient population;• How our co-chairs will operate – they will chair alternate meetings;• PPG publicity including the size, contents and distribution of our new PPG leaflet;• PPG information displayed in Guestling Surgery;• The Practice’s website;• Issues arising from the Hastings & Rother CCG Patient Participation Forum in August;• Upcoming events of interest to PPG members.We accepted an invitation to visit the new surgery in Rock-a-Nore Road before it opens.We agreed to:• Ask patients under the age of 18 wanting to join our PPG to provide written consentfrom their parent or guardian, and to add this to our draft constitution;• Investigate ways in which we might reach out to under-18s if they are reluctant tojoin our PPG;• Meet next on 21st October.
19th August 2019
This is a summary of what happened at our PPG Face-to- Face Group meeting on 19th August 2019Our newly re-formed PPG face-to-face group met for its first proper meeting. Seven members werepresent, there was one apology for absence, and Dr Namvar and our Deputy Practice Manager werein attendance.We received an update on developments from Dr Namvar covering: the need to find a new home for
Guestling Surgery; the relocation of Hastings Old Town Surgery (HOTS) to the Ice House in Rock-a-Nore Road; suspension of the on-line booking system for GP appointments and the new triage
system at HOTS; and two new nurse practitioners joining the Practice in September.We discussed:• The Practice’s hopes for the new PPG;• Confidentiality and declarations of interest policy;• A draft constitution;• The HOTRA meeting to be held on 12th September;• PPG publicity and notice boards in surgery waiting areas;• Whether explanations of what patients can expect from using email, Patient Access, MJogMessenger and the new triage system might be improved and how the PPG could help withthat;• The need for printed copies of the Practice’s newsletter to be available in the surgeries.We agreed to:• Meet monthly on the third Monday of each month but keep this under review;• Have some meetings at Guestling Surgery;• Trial the draft constitution for 6-months;• Send representatives from our PPG to the next Hastings & Rother CCG Patient ParticipationForum on 22nd August;• Meet next on 16th September.
23rd July 2019
This is a summary of what happened at our PPG meeting held on 23rd July 2019.Our PPG had been dormant since 2017. A group of patients interested in re-starting thegroup met with our Practice manager. A representative from the Clinical CommissioningGroup and the Chair of Beaconsfield PPG were on hand to explain and answer questionsabout how PPGs operate with face-to-face groups and virtual groups, and what we neededto do to get our PPG going again.We elected Grace and Kate to co-chair our new PPG, Ron to be acting secretary andMarjorie to look after our notice boards.We also discussed:• drafting a new constitution and agreed to start work on that;• the extent to which the CQC inspectors are interested in the PPG;• a HOTRA meeting in September which would include a session on developments atthe Hastings Old Town Surgery; and• the PPG’s involvement in the introduction of online consultations later in the year.We agreed to meet next on 19th August 2019.
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