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Latest News


January Newsletter// Click here





Coronavirus (COVID-19): latest information and advice


The NHS and Public Health England (PHE) are extremely well prepared for
outbreaks of new infectious diseases. The NHS has put in place measures to ensure
the safety of all patients and NHS staff while also ensuring services are available to
the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from
mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan,
Singapore, Malaysia or Macau within 14 days, follow the specific advice for returning

Call 111 now if you've been:

• to Wuhan or Hubei Province in China in the last 14 days (even if you do
not have symptoms)
• to other parts of China, including Macau and Hong Kong, in the last 14
days and have a cough, high temperature or shortness of breath (even if
it's mild)
• to Thailand, Japan, Taiwan, Singapore, Republic of Korea or Malaysia in
the last 14 days and have a cough, high temperature or shortness of
breath (even if it's mild)
• in close contact with someone with confirmed coronavirus

Do not go to a GP surgery, community pharmacy or hospital. Call 111, stay
indoors and avoid close contact with other people.
Further information is available on

Like the common cold, coronavirus infection usually occurs through close contact
with a person with novel coronavirus via cough and sneezes or hand contact. A
person can also be infected by touching contaminated surfaces if they do not wash
their hands.

The risk of being in close contact with a person with coronavirus or contaminated
surfaces is very low at the current time, as members of the public who have visited
Wuhan or Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations.
This means that suspected cases are kept in isolation, away from public areas of the
hospital and returned home also in isolation. Any equipment that come into contact
with suspected cases are thoroughly cleaned as appropriate. Specific guidance has
also been shared with NHS staff to help safeguard them and others. Patients can be
reassured that their safety is a top priority, and are encouraged to attend all
appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

• Always carry tissues with you and use them to catch your cough or sneeze.
Then bin the tissue, and wash your hands, or use a sanitiser gel.
• Wash your hands often with soap and water, especially after using public
transport. Use a sanitiser gel if soap and water are not available.
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Avoid close contact with people who are unwell.

You can find the latest information and advice from Public Health England and Further
information is available on




 LIVI video doctors appointments 

As many of you are aware, an NHS mailout has reached many local homes promoting a new mobile App which allows patients to book video calls with a doctor during weekends and evenings.

However, it was incorrectly sent to Hastings homes, this service is currently only available in Eastbourne, Hailsham, Seaford & Bexhill at selected surgeries. 








Distance may make the heart grow fonder, but it certainly can make providing care to a loved one difficult. With the tips and resources found on this site,
you can ensure that your loved one is taken care of despite the distance.





Pharmacy Closure

We have been notified that Lloyds pharmacy in the High street, Hastings, will sadly be closing their doors on a permanent basis as of 31st December 2019.






Notice to all patients;

We have been successfully implementing our text messaging service to inform you about appointments, test results and other important information. This saves a lot of time and resources for both parties. However, many of our patients have either not given their consent to take part in this communication stream, or have not updated their mobile telephone number.


If you have not given us consent yet, it is very simple to do so, you can either telephone the surgery or you can visit the reception team and do it in person.  

Thank you.





Ice house



Proposed Move to The Ice House


As many of you will be aware, the Practice is hoping to move to The Ice House in Rock-A-Nore Road. The Practice feel that this move will be of great benefit to the Practice patients, and staff.


The relocation

The Practice is looking to move to The Ice House, Rock-a-Nore Road, Hastings, TN34 3DW. The new premises is a 0.4 mile walk from the current site at Roebuck House. The new building will be completed by the end of October and the Practice would like to move to the premises as soon as possible.


Why are we proposing to do this?

The new owners of Roebuck House have applied for planning permission to convert Roebuck House into nine new flats ,so the decision to leave will soon be taken out of the Practice’s hands. The current building is no longer adequate to accommodate the number of patients of Hastings Old Town Surgery. The new premises will be much larger and will be able to accommodate more patient services and allied healthcare professionals.


What would this mean for you, the patient?

You, as the patient will not need to do anything as you will remain registered with the practice, will see the same staff, but will be seen at a different site. We do not anticipate any disruption to services as the relocation will take place outside of appointment hours.


If you would like to respond to the Practice with any comments on the proposed relocation, please respond, either by post, by email, or at the Surgery reception. Please can you ensure that you respond by Friday 11th October, at the latest. The contact details are as follows:



Hastings Old Town Surgery

Roebuck House

26-27 High Street Hastings


TN34 3EY







ATTENTION// Our list is now closed until further notice. Please contact the Hastings & Rother CCG for advice on finding a new surgery to register at - Tel: 0300 131 4411





Repeat prescriptions

Due to changes in our prescribing system at Hastings Old Town Surgery, our repeat prescription turnaround will be increased to 72 hours (excluding weekends and public holidays) with immediate effect.

Sorry for any inconvenience caused.



Appointment cancellations

We would like to inform all patients that due to an increase in last minute appointment cancellations, any patients who cancel an appointment less than an hour before they are due to attend, will be issued a "Did not attend" letter.

In most cases we are not able to re-book these appointment slots, which in effect, has a negative effect for other patients.

Thank you for your understanding.


Safe space

Click here to find out more 



*Guestling Surgery dispensary* 

Due to changes in our dispensary system, our prescription turnaround will be increased to 72 hours (excluding weekends and public holidays) with immediate effect.

*Guestling Surgery Controlled drugs*

All repeat prescriptions for controlled drugs can NOT be dispensed after 4pm. Please bare this in mind if you have any controlled drugs prescribed to you.



*Payments at Guestling Surgery*

We are now accepting card payments for 'Prescriptions' and other services such as letters and private medicals.




Don't forget to sign up at reception so that you can access pharmacy services & medical content. (The appointment booking function is currently suspended due to our clinical triage system.)


See the source image



Patient survey  

Take part in our patient survey in order for us to continue making improvements to our service, please print and hand it in to the surgery on your next visit.



We all go through low points at times in our lives and it is not unusual to experience symptoms such as stress, anxiety and depression. Health in Mind is a free NHS service for anyone in East Sussex experiencing these kinds of emotional or psychological difficulties.



Carer's break information can be found on the East Sussex  County Council website or by following the link: Carers directory  and follow the link for Adult Social Care.



Take The Friends & Family Test The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. As ever your feedback is extremely important to us so please follow this link and spend a couple of minutes helping us improve!



Facebook: 'Like and Follow' Hastings Old Town Surgery on Facebook. You will find updates every day on our clinics and clinicians and lots of useful information on health and welfare. Click here 


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website