This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

Latest News


April Newsletter// Click here





Advice for parents





Prescriptions during COVID 19 measures 

“We are receiving an increase in requests for extra medication. Please note we will not be issuing larger than usual requests following NHS guidance that there is no need to stockpile medications. Patients stockpiling medications increases the risk of shortages for other patients”.





Essential appointments

To ensure the ongoing health of our community we are still doing smears, childhood immunisations and other essential medical issues. 
These will all be done at Churchwood medical practice in Hollington.  
Patients entering the building are strictly screened and only allowed in if they have an appt. A limit to the number inside at any one time is being adhered to and time for thorough cleaning after each patient.  
Please do call your usual practice to book in and if you aren’t sure whether something is essential eg blood test please call to check. 
Don’t put these things off as we don’t want us to defeat corona but fall ill from something else very preventable.





AN ESSENTIAL DIGEST of all the lines of HELP

available in HASTINGS during Covid 19:

Hastings Covid-19 Community Support Hotline
Do you or does someone you know need help? 
Residents of Hastings and St Leonards, or their friends, family or carers, can contact Hastings Borough Council on a special helpline: 01424 451019, open 9am – 5pm Monday –   Thursday, 9am – 4.30 pm Friday. More info and an online form for non-urgent enquiries is available here: 
Hastings Emergency Action Response Team
Visit the Hastings Heart website to ask for help with shopping, collecting   medications, posting mail, dog walking or other errands and support:
Hastings Foodbank
Hastings Foodbank and the other social action projects run by King’s Church are still open! If you are facing financial hardship and need to be referred to the foodbank, or if you’re pregnant and in need and would like to be referred to Baby Basics, please contact Hastings Borough Council’s Covid-19 response number. 
We are also fundraising at this time so that we can get food, toiletries, nappies and other essentials: 
Feeling isolated, anxious or lonely and need someone to talk to?
 CONNECT IN is HVA's Telephone Befriending Service.  If you know someone who would benefit from having someone to chat to, visit 
Hastings Relief Fund
Thank you so much to everyone who has donated to the Hastings Relief Fund so far. Many local residents have been supported by charities and community initiatives that have responded rapidly over the past few weeks, for example with food deliveries to the doorstep, or a friendly telephone call to someone who is isolated. You can find out more and donate to the Hastings Relief Fund here: 
Funding for charities and other community initiatives
Last week the Government announced additional funding for charities and other community initiatives, to enable them to continue to provide vital support to people affected by the coronavirus pandemic or to set up new services to support their vulnerable clients at this time. You can find out about the Government’s announcement, and other sources of funding,here: 
Care For the Carers
 Care for the Carers are still here for carers and working hard to keep   you connected with their services and one another. Their Carers Hub is   open virtually and as a carer, you can access information, advice and   guidance by contacting in the usual way, 10am-5pm Monday-Friday (except   Bank Holidays).  You can get in touch as follows:
  • Call us on: 01323 738390
  • Text: 07860 077300
  • Email:
  • Facebook: Message us on Facebook
  or visit for more information.
Beware of scams!
We are aware of a few reports of scams, with unscrupulous people trying to   take advantage of the coronavirus pandemic. Please be as vigilant as ever,   and if you have any concerns please contact the relevant organisation   directly, and follow the Police’s Action Fraud’s advice:
Coronavirus Advice
Our coronavirus resources news page has been updated with the latest information on keeping safe, supporting others and useful information for groups and organisations, including easy-read guidance on how to support those most likely to get poorly from coronavirus. 
Coronavirus Street Based Response 
Looking for street based support in your area? Sam Kinch and the Heart of Hastings team have been working to log street-based community support in Hastings and St Leonards. You can now view local support available across the town on Google Maps. Find out more here:
Groups & Organisations 
Is your group or organisation seeking new volunteers to support your current provision? Or are you looking for volunteers as part of new plans you are putting in place? If so, please let us know by emailing: or by call calling 01424 444010.
The latest information about Foodbanks in Hastings & St Leonards is available on our website:  
Wellbeing Support
There are a number of mental health support and wellbeing services available locally and nationally including Southdown, Hastings i-rock, Samaritans and more. Follow the link to our news page below for more information and contact details: 






 LIVI video doctors appointments 

As many of you are aware, an NHS mailout has reached many local homes promoting a new mobile App which allows patients to book video calls with a doctor during weekends and evenings.

However, it was incorrectly sent to Hastings homes, this service is currently only available in Eastbourne, Hailsham, Seaford & Bexhill at selected surgeries. 








Distance may make the heart grow fonder, but it certainly can make providing care to a loved one difficult. With the tips and resources found on this site,
you can ensure that your loved one is taken care of despite the distance.





Pharmacy Closure

We have been notified that Lloyds pharmacy in the High street, Hastings, will sadly be closing their doors on a permanent basis as of 31st December 2019.






Notice to all patients;

We have been successfully implementing our text messaging service to inform you about appointments, test results and other important information. This saves a lot of time and resources for both parties. However, many of our patients have either not given their consent to take part in this communication stream, or have not updated their mobile telephone number.


If you have not given us consent yet, it is very simple to do so, you can either telephone the surgery or you can visit the reception team and do it in person.  

Thank you.





Ice house



Proposed Move to The Ice House


As many of you will be aware, the Practice is hoping to move to The Ice House in Rock-A-Nore Road. The Practice feel that this move will be of great benefit to the Practice patients, and staff.


The relocation

The Practice is looking to move to The Ice House, Rock-a-Nore Road, Hastings, TN34 3DW. The new premises is a 0.4 mile walk from the current site at Roebuck House. The new building will be completed by the end of October and the Practice would like to move to the premises as soon as possible.


Why are we proposing to do this?

The new owners of Roebuck House have applied for planning permission to convert Roebuck House into nine new flats ,so the decision to leave will soon be taken out of the Practice’s hands. The current building is no longer adequate to accommodate the number of patients of Hastings Old Town Surgery. The new premises will be much larger and will be able to accommodate more patient services and allied healthcare professionals.


What would this mean for you, the patient?

You, as the patient will not need to do anything as you will remain registered with the practice, will see the same staff, but will be seen at a different site. We do not anticipate any disruption to services as the relocation will take place outside of appointment hours.


If you would like to respond to the Practice with any comments on the proposed relocation, please respond, either by post, by email, or at the Surgery reception. Please can you ensure that you respond by Friday 11th October, at the latest. The contact details are as follows:



Hastings Old Town Surgery

Roebuck House

26-27 High Street Hastings


TN34 3EY










Repeat prescriptions

Due to changes in our prescribing system at Hastings Old Town Surgery, our repeat prescription turnaround will be increased to 72 hours (excluding weekends and public holidays) with immediate effect.

Sorry for any inconvenience caused.



Appointment cancellations

We would like to inform all patients that due to an increase in last minute appointment cancellations, any patients who cancel an appointment less than an hour before they are due to attend, will be issued a "Did not attend" letter.

In most cases we are not able to re-book these appointment slots, which in effect, has a negative effect for other patients.

Thank you for your understanding.


Safe space

Click here to find out more 



*Guestling Surgery dispensary* 

Due to changes in our dispensary system, our prescription turnaround will be increased to 72 hours (excluding weekends and public holidays) with immediate effect.

*Guestling Surgery Controlled drugs*

All repeat prescriptions for controlled drugs can NOT be dispensed after 4pm. Please bare this in mind if you have any controlled drugs prescribed to you.



*Payments at Guestling Surgery*

We are now accepting card payments for 'Prescriptions' and other services such as letters and private medicals.




Don't forget to sign up at reception so that you can access pharmacy services & medical content. (The appointment booking function is currently suspended due to our clinical triage system.)


See the source image



Patient survey  

Take part in our patient survey in order for us to continue making improvements to our service, please print and hand it in to the surgery on your next visit.



We all go through low points at times in our lives and it is not unusual to experience symptoms such as stress, anxiety and depression. Health in Mind is a free NHS service for anyone in East Sussex experiencing these kinds of emotional or psychological difficulties.



Carer's break information can be found on the East Sussex  County Council website or by following the link: Carers directory  and follow the link for Adult Social Care.



Take The Friends & Family Test The NHS friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. As ever your feedback is extremely important to us so please follow this link and spend a couple of minutes helping us improve!



Facebook: 'Like and Follow' Hastings Old Town Surgery on Facebook. You will find updates every day on our clinics and clinicians and lots of useful information on health and welfare. Click here 


Health News from the BBC and the NHS

BBC Health
NHS Choices Behind the Headlines
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website